Frequently Asked Questions

 How can I place my order?
Placing an order is simple and convenient: browse the product selection page and choose the items you want to order, add your selected products to the cart, and review or modify your selection in the cart. When ready, click "Checkout" to proceed with payment and complete your purchase. You can also continue shopping and return to your cart anytime before finalizing your order.
Can I order by e-mail?
While our user-friendly website offers the most convenient way to place your order, we understand that some situations may require alternative methods. If needed, you can email us to place your order, and we’ll assist you promptly.
How do I track my order?
Once your order is placed, you will receive a confirmation email with all the details. This email will include a tracking link to monitor the status of your shipment. You’ll be able to see whether it has been processed, shipped, or delivered, along with real-time updates on its location.
How can I cancel or change my order?
To modify or cancel your order, please contact us via email as soon as possible. Changes or cancellations can only be made before the item has been shipped. Once shipped, we are unable to alter or cancel your order, and a full charge will apply.We recommend reviewing our Returns and Shipping Policy for more details to ensure a smooth shopping experience.
Is shopping at LuminaBalance secure?
Promo and coupon codes are our way of showing appreciation to our customers. During checkout, enter your promo or coupon code in the designated box, apply the code, and the discount will be reflected in your total. Complete the checkout process to enjoy your savings! Please note that promo codes are time-sensitive, so make sure to use them before they expire.
How do I use a promo or coupon code?
Promo Codes or Coupons are actually made to let the customer know how we value them and care about them. These coupons or promos are time bound and can be claimed as per given instructions. You may use them against your shopping while updating them in Promo/Coupon Code Box in your cart before checking out. Once the code is updated by you, you can proceed to checkout and avail the discount as given.