Return Policy
At Lumina Balance, we prioritize sustainability and believe in reducing waste. Instead of returning items, we offer a simple and eco-friendly refund process. By minimizing returns, we can reduce carbon emissions and protect the planet.
To ensure fairness and maintain trust, we’ve outlined the following guidelines for refund requests:
How to Request a Refund
- Submit Proof of Issue:
- Send a clear photo or video of the item showing the issue.
- Include a brief explanation of the problem (e.g., wrong item, defect).
- Refund Request Timeline:
- Refund requests must be submitted within 14 days of receiving your item.
- Email Us:
- Send your request to info@luminabalance.com with the required details.
What Happens Next?
- If your request is approved, we’ll process your refund within 5 business days.
- You may keep the item or donate it to someone in need to create a positive impact.
Fair Use Policy
At Lumina Balance, we trust our customers and strive to provide a smooth, hassle-free experience. To ensure fairness for everyone:
- Refund Limits: Refunds are limited to one request per order to help us maintain this sustainable initiative.
- Verification Process: In rare cases, we may need additional details to verify your request. This helps us ensure the best service for all our customers.
We appreciate your understanding as we work together to create a greener future! 🌿
Rare Return Requests
In exceptional cases, we may ask you to return the item for further review. If this happens, we’ll cover the return shipping cost.
Thank you for supporting our commitment to sustainability and helping us create a brighter, greener world! 🌿
If you have any questions or concerns, please don’t hesitate to reach out to us at info@luminabalance.com.